pkskbd Privacy Policy

1.1 Information You Provide Directly

When you register a pkskbd account, you are asked to provide the following information:

• Identity data: Full legal name, date of birth, nationality, and gender;
• Contact data: Email address and mobile phone number registered in Bangladesh;
• Login credentials: Chosen username and a hashed, salted password (pkskbd never stores passwords in plain text);
• Address data: Residential address including district and division within Bangladesh, collected during KYC verification;
• Identity documents: Copies of your National Identity Card (NID) or passport submitted during the mandatory KYC process;
• Payment data: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) or bank account/card details used for deposits and withdrawals. Full card numbers are handled by PCI-compliant payment processors and are not stored on pkskbd servers;
• Communications data: Any messages, complaints, or queries you send to pkskbd customer support.

1.2 Information Collected Automatically

When you access and use the pkskbd platform, certain technical data is collected automatically by our systems:

1.3 Information from Third Parties

pkskbd may receive limited personal information about you from third-party sources in the following circumstances:

• Payment processors: Transaction confirmation references, payment status codes, and fraud signals from bKash, Nagad, Rocket, Upay, and card processing partners;
• Identity verification providers: Confirmation of identity document authenticity from KYC service providers;
• Fraud prevention agencies: Risk scores and flagging signals from industry-standard fraud detection networks. pkskbd uses this data solely to protect the integrity of the platform and the security of all registered players.

2.1 Account Management & Service Delivery

The primary purpose for which pkskbd uses your personal data is to create and manage your account, authenticate your identity on login, process deposits and withdrawals via your chosen payment method, display your balance and transaction history, and deliver the gaming and betting services you have requested. Without this data, pkskbd cannot operate your account or provide its services to you.

2.2 Identity Verification & KYC Compliance

pkskbd is required to verify the identity and age of all players before processing withdrawal requests. Your identity documents, date of birth, and address information are used to conduct mandatory KYC checks. This process confirms that you are aged 18 or above, that you are who you say you are, and that your payment method belongs to you. KYC data is handled with the highest level of care and is not used for any purpose beyond compliance and fraud prevention.

2.3 Responsible Gaming Monitoring

pkskbd uses your gameplay data, betting history, deposit patterns, and session duration information to monitor for signs of problem gambling behaviour. Where our systems detect patterns that may indicate harmful play, pkskbd's responsible gaming team may reach out via your registered email or phone number to offer support resources. This processing is carried out in the interest of player welfare and is a core commitment of the pkskbd platform.

2.4 Fraud Prevention & Security

pkskbd processes IP addresses, device fingerprints, login timestamps, and transaction data to detect and prevent fraudulent activity including duplicate account creation, bonus abuse, money laundering, and unauthorised account access. This processing is necessary to protect both the platform and the legitimate players who use it. Where fraud is detected, pkskbd may share relevant data with payment partners, fraud prevention agencies, or law enforcement authorities as required.

2.5 Customer Support

When you contact pkskbd customer support via email or live chat, we use your name, account details, and communication history to identify you, understand your issue, and provide a timely resolution. Support communications are retained for a period of three years following account closure to enable handling of any retrospective disputes or regulatory enquiries.

2.6 Marketing Communications

With your explicit consent given at registration or subsequently via your account preferences, pkskbd may send you promotional emails regarding new games, bonuses, seasonal offers (such as Eid specials, Pohela Boishakh promotions, or BPL season offers), and platform updates. You may withdraw your marketing consent at any time by updating your communication preferences in your account settings or by contacting support. Withdrawal of marketing consent does not affect pkskbd's ability to send you essential service communications such as deposit confirmations, withdrawal notifications, or security alerts.

3.1 Payment Processing Partners

To process your deposits and withdrawals, pkskbd shares the minimum necessary data with payment processing partners including bKash, Nagad, Rocket (DBBL), Upay, Visa, Mastercard, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The data shared is limited to transaction amounts, reference numbers, and the account identifier required to route the payment correctly. pkskbd does not share your full account profile, gaming history, or KYC documents with payment partners beyond what is strictly required for transaction processing.

3.2 KYC & Identity Verification Providers

pkskbd engages reputable third-party identity verification service providers to assist with KYC processing. These providers receive copies of your identity documents and personal details solely for the purpose of verifying their authenticity. All such providers are contractually bound to handle your data in a manner consistent with this Privacy Policy and are prohibited from using your data for any other purpose.

3.3 Game Studio Providers

Games on the pkskbd platform are delivered by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. To deliver game sessions, a pseudonymous player identifier and session token are shared with the relevant game studio. Full personal details such as your name, email address, or payment information are not shared with game providers.

3.4 Legal & Regulatory Disclosure

pkskbd may be required to disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where we receive a lawful request, court order, or are otherwise legally obligated to do so. Where disclosure is not prohibited by law, pkskbd will make reasonable efforts to notify you that such a disclosure has been made or is pending.

3.5 Business Transfers

In the event that pkskbd undergoes a corporate restructuring, merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, pkskbd will ensure that any transferee is bound by data protection obligations no less protective than those set out in this Privacy Policy. Players will be notified of any such transfer via their registered email address in advance where reasonably practicable.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They allow the website to remember information about your visit — such as your preferred language, login session state, and which pages you have viewed. Cookies do not grant pkskbd access to your device or any personal information beyond what you choose to share with us.

4.2 Types of Cookies Used by pkskbd

4.3 Managing Your Cookie Preferences

Most modern browsers allow you to view, manage, and delete cookies through the browser's settings or preferences panel. Disabling essential or security cookies will impair your ability to use the pkskbd platform and may prevent you from logging in or completing financial transactions. Disabling analytics or preference cookies will not affect your ability to play but may result in a less personalised experience. Please refer to your browser's help documentation for instructions on managing cookie settings.

4.4 Third-Party Analytics

pkskbd may use anonymised, aggregated analytics data collected via cookies to understand overall platform performance. Any analytics processing involves pseudonymous or anonymised data and is not used to identify individual players for advertising targeting. pkskbd does not permit third-party advertising networks to place tracking cookies on the platform.

5.1 Retention Periods

The following retention periods apply to different categories of personal data held by pkskbd:

• Account and identity data: Retained for the duration of your active account plus a minimum period of five years following account closure, to meet anti-money laundering record-keeping requirements;
• Transaction and financial records: Retained for a minimum of five years following each transaction, in compliance with financial record-keeping obligations;
• KYC documents: Retained for five years following account closure or the date of the most recent KYC check, whichever is later;
• Customer support communications: Retained for three years following the resolution of the relevant support case or account closure;
• Marketing consent records: Retained for the duration of your consent plus two years following withdrawal of consent, to demonstrate compliance;
• Technical and session logs: Retained for up to 12 months, after which they are anonymised or deleted.

5.2 Data Storage Location

Personal data collected by pkskbd is stored on secure servers. pkskbd takes all reasonable steps to ensure that data transferred to or stored by third-party service providers is subject to equivalent security standards. Where data is processed outside Bangladesh, pkskbd ensures that appropriate contractual safeguards are in place to protect your information to a standard consistent with this Privacy Policy.

5.3 Data Deletion

Upon expiry of the applicable retention period, pkskbd will securely delete or irreversibly anonymise your personal data. Secure deletion means that data cannot be reconstructed, retrieved, or linked back to an individual after the deletion process has been completed. Where certain data is subject to an ongoing legal hold — for example, where your account is the subject of an active regulatory enquiry — deletion will be deferred until the hold is lifted.

7.1 Technical Security Controls

The following technical measures are in place across the pkskbd platform:

• 256-bit SSL/TLS encryption on all data in transit between your device and pkskbd servers;
• AES-256 encryption for sensitive data at rest, including identity documents and payment references;
• Bcrypt password hashing with unique salts — pkskbd never stores your password in a recoverable form;
• Two-factor authentication (2FA) available to all registered players via account security settings;
• Automated intrusion detection systems that monitor for abnormal access patterns and trigger alerts in real time;
• Regular penetration testing conducted by independent security professionals to identify and remediate vulnerabilities before they can be exploited.

7.2 Organisational Security Measures

Beyond technical controls, pkskbd enforces strict organisational policies to protect player data. Access to personal data is limited to staff and contractors who require it to perform their specific job functions, on a strictly need-to-know basis. All personnel with access to player data are subject to confidentiality obligations. New staff members receive data protection training as part of their onboarding, and ongoing training is provided when policies are updated.

7.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and interests, pkskbd will take immediate steps to contain the breach, assess its scope, and implement remediation measures. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their personal data. Notification will be sent to your registered email address and will include a clear description of the nature of the breach, the categories of data affected, the steps pkskbd has taken in response, and any recommended actions you should take to protect yourself.

8.1 How We Notify You of Changes

When pkskbd makes material changes to this Privacy Policy — for example, changes that affect the types of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players via their registered email address at least 14 days before the changes take effect. The updated policy will also be published on this page with a revised "Last Updated" date clearly displayed at the top.

For minor or administrative changes that do not materially affect your rights (such as correcting a typographical error or clarifying an existing practice), pkskbd may update the policy without prior individual notification, though the "Last Updated" date will always reflect the most recent revision.

8.2 Your Continued Use

Your continued use of the pkskbd platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with the changes, you should stop using pkskbd and contact [email protected] to request account closure and deletion of your data in accordance with Section 6 of this policy.

8.3 Contact & Questions

If you have any questions about this Privacy Policy, about how pkskbd handles your personal data, or if you wish to exercise any of your data rights, please contact the pkskbd privacy team directly. Our support team is available in English, 24 hours a day, seven days a week. You can reach us at [email protected]. We aim to respond to all privacy-related enquiries within 2 business days and to resolve substantive requests within 30 calendar days.